Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Fabric Service Management using the options provided.
Access and Accounts
Fix my access / login (existing account)
Having trouble accessing certain websites or systems? We'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"acf9afdb44ee80dae2c7942f62bc90db97411568_lout","branding":{"id":"101","key":"fsm","name":"Fabric Service Management Portal","portalBaseUrl":"/servicedesk/customer/portal/101","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/101/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0053de","headerLinkHoverBGColor":"#0053de","headerBadgeColor":"#0053de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5bc93cac-afc0-4484-8706-f840a0d095ca/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWE5NDc4Ny0xNzc4LTQxNjItOWJjOS1kZWRlZmI1ODQ1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViYzkzY2FjLWFmYzAtNDQ4NC04NzA2LWY4NDBhMGQwOTVjYSI6WyJyZWFkIl19LCJleHAiOjE3ODcwOTg3MDEsIm5iZiI6MTc4NzA5ODEwMX0.mbcDpysP-yYBw4nSYqb_lr47KCMa9TOCWmFveH9_JGo&client=9ea94787-1778-4162-9bc9-dedefb5845c4&mode=fit","logoId":"5bc93cac-afc0-4484-8706-f840a0d095ca","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccb206a6-7bc0-4044-964b-20740052b1fe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWE5NDc4Ny0xNzc4LTQxNjItOWJjOS1kZWRlZmI1ODQ1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYjIwNmE2LTdiYzAtNDA0NC05NjRiLTIwNzQwMDUyYjFmZSI6WyJyZWFkIl19LCJleHAiOjE3ODcwOTg3MDEsIm5iZiI6MTc4NzA5ODEwMX0.qV6j2hoLuo2BlMZonCJgawouRq6ZUf1Q-EYeU6UGv_c&client=9ea94787-1778-4162-9bc9-dedefb5845c4&height=300&mode=fit","bannerMediaApiFileId":"ccb206a6-7bc0-4044-964b-20740052b1fe","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"101","key":"fsm","projectId":10133,"serviceDeskId":101,"name":"Fabric Service Management Portal","description":"<p>Welcome! You can raise a request for Fabric Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/101","onlyPortal":false,"reqTypes":[{"id":"159","name":"Fix my access / login (existing account)","descriptionHtml":"","callToAction":"Fix my access / login (existing account)","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[167],"key":""},{"id":"161","name":"HR: New starter onboarding","descriptionHtml":"","callToAction":"HR: New starter onboarding","introHtml":"<p>Need to onboard a new hire? Submit a request here.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[170],"key":""},{"id":"150","name":"IT help (something else)","descriptionHtml":"","callToAction":"IT help (something else)","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[171],"key":""},{"id":"157","name":"Laptop - New Starter (HR)","descriptionHtml":"","callToAction":"Laptop - New Starter (HR)","introHtml":"<p>For HR internal use. New starter laptop requests.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[169],"key":""},{"id":"158","name":"Request access to a tool (new account)","descriptionHtml":"","callToAction":"Request access to a tool (new account)","introHtml":"<p>Request a new account for a system.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[167],"key":""},{"id":"152","name":"Request temporary admin access (Fabric laptop)","descriptionHtml":"","callToAction":"Request temporary admin access (Fabric laptop)","introHtml":"<p>Temporary local admin on a Fabric-managed laptop only.<br> Choose a duration (8 hours / 7 days / 3 months) and provide clear justification + what you need admin for.<br> Requires approval.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[167],"key":""},{"id":"162","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"153","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"160","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"216","name":"Procurement Request","descriptionHtml":"","callToAction":"Procurement Request","introHtml":"<p>Standard Procurement Request</p>","icon":10542,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"183","name":"Raise Risk","descriptionHtml":"","callToAction":"Raise Risk","introHtml":"","icon":10606,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"154","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"163","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"156","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"151","name":"Request new software / license (not in Self Service)","descriptionHtml":"","callToAction":"Request new software / license (not in Self Service)","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":167,"name":"Access and Accounts"},{"id":169,"name":"Devices"},{"id":170,"name":"People Ops"},{"id":171,"name":"General"}],"orderMapping":{"171":[150],"134":[161,163,156,158,152,157,151,159,150],"170":[161],"102":[161,152,158,159],"104":[158,154,163],"105":[151],"168":[151],"101":[151,163,157],"103":[154,163,156],"135":[154],"167":[159,158,152],"169":[157]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":101,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWE5NDc4Ny0xNzc4LTQxNjItOWJjOS1kZWRlZmI1ODQ1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MjMwNDIyODciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg3MDk5MzAxLCJuYmYiOjE3ODcwOTgxMDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.smbkqYaYPKRNA6lsMpD66k5LmuRnrgIvPGWzw01_WE0","targetCollection":"upload-user-collection--923042287","endpointUrl":"https://api.media.atlassian.com","clientId":"9ea94787-1778-4162-9bc9-dedefb5845c4","tokenDurationInMins":20}},"reqCreate":{"id":159,"projectId":10133,"issueType":{"id":"10408","name":"Access Request"},"form":{"name":"Fix my access / login (existing account)","descriptionHtml":"","callToAction":"Fix my access / login (existing account)","intro":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","instructions":"","icon":10458,"iconUrl":"https://fabric-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Fix my access / login (existing account)"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/101/create/159","requestValidateBaseUrl":"/servicedesk/customer/portal/101/validate/159","calendarParams":{"firstDay":0,"date":"2026-08-19T10:08:21+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWE5NDc4Ny0xNzc4LTQxNjItOWJjOS1kZWRlZmI1ODQ1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MjMwNDIyODciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg3MDk5MzAxLCJuYmYiOjE3ODcwOTgxMDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.smbkqYaYPKRNA6lsMpD66k5LmuRnrgIvPGWzw01_WE0","targetCollection":"upload-user-collection--923042287","endpointUrl":"https://api.media.atlassian.com","clientId":"9ea94787-1778-4162-9bc9-dedefb5845c4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3721355381387471,"updated":"2026-01-05T06:01:16.423040564Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[159],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3721355381387471,"name":"Fix my access","submit":{"lock":false,"pdf":false},"templateFormUuid":"2d3bbc25-f986-4971-b831-69f8e7ba935c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"heading","attrs":{"level":3,"localId":"a8f40f6b-b68a-4d93-abe6-5fe7e3a2ad00"},"content":[{"type":"text","text":"Use this form for: Issues logging in or accessing something you already have"}]}]},{"type":"heading","attrs":{"level":3,"localId":"0048d73f-1bf2-4a84-97f5-c913c025f84d"},"content":[{"type":"text","text":"Use this when you "},{"type":"text","text":"already have an account","marks":[{"type":"strong"}]},{"type":"text","text":" and something is broken, blocked, or inconsistent."}]},{"type":"paragraph","attrs":{"localId":"e3386f92-364c-4200-80e7-ef870b2a9e58"},"content":[{"type":"text","text":"Common examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"89c12d00-084e-4129-b670-5603fda4b8f7"},"content":[{"type":"text","text":"Password reset / locked out"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"40025ba1-6a56-49d1-8f29-9a938f726814"},"content":[{"type":"text","text":"MFA/2FA problems (lost phone, prompts not working, new device)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"41d076f8-9e4f-4765-82ed-91ca647cd4c1"},"content":[{"type":"text","text":"SSO login loops / “You don’t have access” errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"700a90bc-a2dc-401d-b0f2-9d0fca83dffc"},"content":[{"type":"text","text":"Account disabled / suspended"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f6f1cfc0-ce32-4940-81d5-389ab5107f64"},"content":[{"type":"text","text":"Permissions suddenly changed (lost access to Jira project / Confluence space / Google Drive folder)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"663e14a5-d6e1-4736-94ca-c79506322ea3"},"content":[{"type":"text","text":"VPN / Okta / Google sign-in issues (where applicable)"}]}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":3,"localId":"9a20a019-5825-42d5-97e3-2f9eecb8405f"},"content":[{"type":"text","text":"Don’t use this form for new access"}]}]},{"type":"paragraph","attrs":{"localId":"9b09beae-f454-433f-ba17-768d9e19d4c1"},"content":[{"type":"text","text":"If you "},{"type":"text","text":"don’t have an account yet","marks":[{"type":"strong"}]},{"type":"text","text":" or need access you’ve never had:"},{"type":"hardBreak"},{"type":"text","text":"Use "},{"type":"text","text":"Request access to a tool (existing tool)","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"4f26a66c-231b-4ea9-9c1a-815eb6864ea5"},"content":[{"type":"text","text":"If the tool/app isn’t already provided at Fabric:"},{"type":"hardBreak"},{"type":"text","text":"Use "},{"type":"text","text":"Request new software / licence (not in Self Service)","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"7a5fa8b1-4b25-413b-b15b-74d8b091489d"},"content":[{"type":"text","text":"What to include (this makes it fast)"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0d65c1cd-6e3b-400e-9e07-6d091812f905"},"content":[{"type":"text","text":"Tool / system name","marks":[{"type":"strong"}]},{"type":"text","text":" (e.g., Jira, Miro, Google Workspace, GitHub)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5e3ad89f-bb0c-48d5-bd21-33b8a96172d5"},"content":[{"type":"text","text":"What you were trying to do","marks":[{"type":"strong"}]},{"type":"text","text":" (1–2 sentences)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f68955c-9184-4f3c-8070-1853febc643d"},"content":[{"type":"text","text":"Exact error message","marks":[{"type":"strong"}]},{"type":"text","text":" (copy/paste if possible)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b0a87136-80ae-4502-aaff-5e663ed1f457"},"content":[{"type":"text","text":"Screenshot","marks":[{"type":"strong"}]},{"type":"text","text":" (if you can)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8c7391b-1487-42dd-9b9f-6ffa6ba20512"},"content":[{"type":"text","text":"When it started","marks":[{"type":"strong"}]},{"type":"text","text":" (approx time/date)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"46953513-c46d-495f-b041-0c4f91272dfb"},"content":[{"type":"text","text":"Whether it works on "},{"type":"text","text":"another browser / incognito","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"another device","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4524a591-9bb2-4596-a5af-df8545ca0d1f"},"content":[{"type":"text","text":"If relevant: your "},{"type":"text","text":"location","marks":[{"type":"strong"}]},{"type":"text","text":" and whether you’re on "},{"type":"text","text":"VPN","marks":[{"type":"strong"}]}]}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"5f297972-162a-4d73-b961-b0e6fd811d71"},"content":[{"type":"text","text":"Security / ISO-friendly note"}]}]},{"type":"paragraph","attrs":{"localId":"adfd9e97-ad4e-46d3-9352-851147c9d8fd"},"content":[{"type":"text","text":"We may verify your identity before making account changes (especially for password/MFA resets)."},{"type":"hardBreak"},{"type":"text","text":"We’ll follow least-privilege and keep changes auditable."}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"742f1019-8d4c-4153-850a-83d7139a15e1"},"content":[{"type":"text","text":"Quick self-check"}]}]},{"type":"paragraph","attrs":{"localId":"c38b7668-b5f6-49b7-816d-755dc062d08d"},"content":[{"type":"text","text":"Before submitting, try:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"30bbc26a-6ab4-4949-955b-4444586c1d72"},"content":[{"type":"text","text":"Sign out and back in"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c08fc9fe-66ce-4c21-9e2e-8ef5d6b82ad3"},"content":[{"type":"text","text":"Incognito/private window"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7375dde1-474b-4182-9fe2-b542f65cd470"},"content":[{"type":"text","text":"Clear browser cache for the tool"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"fa0580ac-c7d6-43ed-b0b1-70716ccfa144"},"content":[{"type":"text","text":"Check VPN on/off (depending on the tool)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"64c19ca4-9290-4ce2-b556-a3c0afeaff54"},"content":[{"type":"text","text":"Restart your device"}]}]}]},{"type":"paragraph","attrs":{"localId":"952a4932-78e5-4eb5-af3b-c6697404f9d8"},"content":[{"type":"text","text":"(If you’ve tried these, mention it — saves back-and-forth.)"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"7efe7201-bfbb-4b83-ba70-68245b1a1425"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"738ae8c9-139d-42dc-9b6f-349a2d13c174"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"80b2938b-8abf-45bd-9a7c-5e33bc31bea2"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"caa528f3-3676-426a-ac15-722c65c57f8e"},"content":[{"type":"text","text":"Standard turnaround is within 3 business days.","marks":[{"type":"strong"}]},{"type":"text","text":" If you need it sooner, mark this request Urgency: "},{"type":"text","text":"High ","marks":[{"type":"strong"}]},{"type":"text","text":"— for "},{"type":"text","text":"Critical","marks":[{"type":"strong"}]},{"type":"text","text":" urgency, contact the "},{"type":"text","text":"ISO (David Barker)","marks":[{"type":"strong"}]},{"type":"text","text":" directly on Slack."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"71d10e09-9409-4ae0-8ca0-eedee2fcfff1"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"at","label":"Attachments","description":"Include any screenshots here.","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"cd","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_10128","defaultAnswer":{"choices":["10245"]},"questionKey":""},"20":{"type":"cl","label":"Affected tool/access","description":"If the affected tool is not in the dropdown. Select 'Other'","validation":{"rq":false},"jiraField":"customfield_10132","questionKey":""},"21":{"type":"rt","label":"Comments","description":"Please add any relevant detail","validation":{"rq":false},"jiraField":"description","questionKey":""}}},"uuid":"2d3bbc25-f986-4971-b831-69f8e7ba935c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3721355381387471,"updated":"2026-01-05T06:01:16.423040564Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[159],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3721355381387471,"name":"Fix my access","submit":{"lock":false,"pdf":false},"templateFormUuid":"2d3bbc25-f986-4971-b831-69f8e7ba935c"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"heading","attrs":{"level":3,"localId":"a8f40f6b-b68a-4d93-abe6-5fe7e3a2ad00"},"content":[{"type":"text","text":"Use this form for: Issues logging in or accessing something you already have"}]}]},{"type":"heading","attrs":{"level":3,"localId":"0048d73f-1bf2-4a84-97f5-c913c025f84d"},"content":[{"type":"text","text":"Use this when you "},{"type":"text","text":"already have an account","marks":[{"type":"strong"}]},{"type":"text","text":" and something is broken, blocked, or inconsistent."}]},{"type":"paragraph","attrs":{"localId":"e3386f92-364c-4200-80e7-ef870b2a9e58"},"content":[{"type":"text","text":"Common examples:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"89c12d00-084e-4129-b670-5603fda4b8f7"},"content":[{"type":"text","text":"Password reset / locked out"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"40025ba1-6a56-49d1-8f29-9a938f726814"},"content":[{"type":"text","text":"MFA/2FA problems (lost phone, prompts not working, new device)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"41d076f8-9e4f-4765-82ed-91ca647cd4c1"},"content":[{"type":"text","text":"SSO login loops / “You don’t have access” errors"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"700a90bc-a2dc-401d-b0f2-9d0fca83dffc"},"content":[{"type":"text","text":"Account disabled / suspended"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f6f1cfc0-ce32-4940-81d5-389ab5107f64"},"content":[{"type":"text","text":"Permissions suddenly changed (lost access to Jira project / Confluence space / Google Drive folder)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"663e14a5-d6e1-4736-94ca-c79506322ea3"},"content":[{"type":"text","text":"VPN / Okta / Google sign-in issues (where applicable)"}]}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":3,"localId":"9a20a019-5825-42d5-97e3-2f9eecb8405f"},"content":[{"type":"text","text":"Don’t use this form for new access"}]}]},{"type":"paragraph","attrs":{"localId":"9b09beae-f454-433f-ba17-768d9e19d4c1"},"content":[{"type":"text","text":"If you "},{"type":"text","text":"don’t have an account yet","marks":[{"type":"strong"}]},{"type":"text","text":" or need access you’ve never had:"},{"type":"hardBreak"},{"type":"text","text":"Use "},{"type":"text","text":"Request access to a tool (existing tool)","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"4f26a66c-231b-4ea9-9c1a-815eb6864ea5"},"content":[{"type":"text","text":"If the tool/app isn’t already provided at Fabric:"},{"type":"hardBreak"},{"type":"text","text":"Use "},{"type":"text","text":"Request new software / licence (not in Self Service)","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"7a5fa8b1-4b25-413b-b15b-74d8b091489d"},"content":[{"type":"text","text":"What to include (this makes it fast)"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0d65c1cd-6e3b-400e-9e07-6d091812f905"},"content":[{"type":"text","text":"Tool / system name","marks":[{"type":"strong"}]},{"type":"text","text":" (e.g., Jira, Miro, Google Workspace, GitHub)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5e3ad89f-bb0c-48d5-bd21-33b8a96172d5"},"content":[{"type":"text","text":"What you were trying to do","marks":[{"type":"strong"}]},{"type":"text","text":" (1–2 sentences)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f68955c-9184-4f3c-8070-1853febc643d"},"content":[{"type":"text","text":"Exact error message","marks":[{"type":"strong"}]},{"type":"text","text":" (copy/paste if possible)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b0a87136-80ae-4502-aaff-5e663ed1f457"},"content":[{"type":"text","text":"Screenshot","marks":[{"type":"strong"}]},{"type":"text","text":" (if you can)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8c7391b-1487-42dd-9b9f-6ffa6ba20512"},"content":[{"type":"text","text":"When it started","marks":[{"type":"strong"}]},{"type":"text","text":" (approx time/date)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"46953513-c46d-495f-b041-0c4f91272dfb"},"content":[{"type":"text","text":"Whether it works on "},{"type":"text","text":"another browser / incognito","marks":[{"type":"strong"}]},{"type":"text","text":" or "},{"type":"text","text":"another device","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4524a591-9bb2-4596-a5af-df8545ca0d1f"},"content":[{"type":"text","text":"If relevant: your "},{"type":"text","text":"location","marks":[{"type":"strong"}]},{"type":"text","text":" and whether you’re on "},{"type":"text","text":"VPN","marks":[{"type":"strong"}]}]}]}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"5f297972-162a-4d73-b961-b0e6fd811d71"},"content":[{"type":"text","text":"Security / ISO-friendly note"}]}]},{"type":"paragraph","attrs":{"localId":"adfd9e97-ad4e-46d3-9352-851147c9d8fd"},"content":[{"type":"text","text":"We may verify your identity before making account changes (especially for password/MFA resets)."},{"type":"hardBreak"},{"type":"text","text":"We’ll follow least-privilege and keep changes auditable."}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"742f1019-8d4c-4153-850a-83d7139a15e1"},"content":[{"type":"text","text":"Quick self-check"}]}]},{"type":"paragraph","attrs":{"localId":"c38b7668-b5f6-49b7-816d-755dc062d08d"},"content":[{"type":"text","text":"Before submitting, try:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"30bbc26a-6ab4-4949-955b-4444586c1d72"},"content":[{"type":"text","text":"Sign out and back in"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c08fc9fe-66ce-4c21-9e2e-8ef5d6b82ad3"},"content":[{"type":"text","text":"Incognito/private window"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7375dde1-474b-4182-9fe2-b542f65cd470"},"content":[{"type":"text","text":"Clear browser cache for the tool"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"fa0580ac-c7d6-43ed-b0b1-70716ccfa144"},"content":[{"type":"text","text":"Check VPN on/off (depending on the tool)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"64c19ca4-9290-4ce2-b556-a3c0afeaff54"},"content":[{"type":"text","text":"Restart your device"}]}]}]},{"type":"paragraph","attrs":{"localId":"952a4932-78e5-4eb5-af3b-c6697404f9d8"},"content":[{"type":"text","text":"(If you’ve tried these, mention it — saves back-and-forth.)"}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"7efe7201-bfbb-4b83-ba70-68245b1a1425"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"738ae8c9-139d-42dc-9b6f-349a2d13c174"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"80b2938b-8abf-45bd-9a7c-5e33bc31bea2"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"caa528f3-3676-426a-ac15-722c65c57f8e"},"content":[{"type":"text","text":"Standard turnaround is within 3 business days.","marks":[{"type":"strong"}]},{"type":"text","text":" If you need it sooner, mark this request Urgency: "},{"type":"text","text":"High ","marks":[{"type":"strong"}]},{"type":"text","text":"— for "},{"type":"text","text":"Critical","marks":[{"type":"strong"}]},{"type":"text","text":" urgency, contact the "},{"type":"text","text":"ISO (David Barker)","marks":[{"type":"strong"}]},{"type":"text","text":" directly on Slack."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"71d10e09-9409-4ae0-8ca0-eedee2fcfff1"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"at","label":"Attachments","description":"Include any screenshots here.","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"cd","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_10128","defaultAnswer":{"choices":["10245"]},"questionKey":""},"20":{"type":"cl","label":"Affected tool/access","description":"If the affected tool is not in the dropdown. Select 'Other'","validation":{"rq":false},"jiraField":"customfield_10132","questionKey":""},"21":{"type":"rt","label":"Comments","description":"Please add any relevant detail","validation":{"rq":false},"jiraField":"description","questionKey":""}}},"uuid":"2d3bbc25-f986-4971-b831-69f8e7ba935c"},"linkedJiraFields":["customfield_10128","description","customfield_10132"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}